How can we help?
Ask a question or describe the problem you are facing.
Popular Questions
Site Information
How do i place an order?
To place an order follow the steps below
- Search for an item using the search bar
- Confirm Price by checking it
- Add to your cart
- Then pay at checkout
I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at sales@deciphermojoint.com
Are your products original and genuine?
We are committed to offering our customers only 100% genuine and original products. Be rest assured goods purchased from our store are original.
Are Prices on Decipher Mojoint Store Negotiable
Prices on our store are not negotiable. Our teams are working constantly to get the best quality products at competitive prices. Also you may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and flash sales for best prices.
General Questions
How much are delivery fees?
Delivery fees are the costs incurred by Decipher Mojoint Stores and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location delivery method shipment method and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout
My order is delayed what should I do?
We aim to avoid delays however due to unforeseen circumstances such as severe weather or authorities restrictions etc. packages can face delays. If your delivery is more than 24 hours late please contact us here. We will also send you an update via email as soon as it’s available for delivery
I missed my delivery. What happens now?
Not to worry we will reschedule your order the next business day. We will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before we make the second attempt so we request that you remain available to avoid order cancellation
Can I change my delivery information (address/phone) after placing my order?
Once an order has been placed you can no longer change the delivery details. We recommend you verify your delivery information on the checkout page prior to submitting your order
How long does delivery usually take?
Delivery timelines vary by area but generally you should receive your package within 24-72hrs
Are all products new or refurbished?
Most of our products are neatly used and refurbished products that have been tested and certified working Perfectly
Account & Payment Questions
How do i register an account
During checkout you'll be prompted to create an account or login if you already have an account. you can also click on MY ACCOUNT link on the top right corner to register an account
How do i login to my account
simply click on MY ACCOUNT link at the top right corner then enter your username/email followed by your password.
What payment method do you accept?
We accept PAYPAL, Mastercard, Verve you can also contact us if you are having challenges making payment for your order.
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